At builtpc.co.uk, we work with trusted fulfillment partners to deliver your order safely and efficiently. This policy explains our delivery process, estimated timeframes, and related terms.
1. Processing Time
All orders are processed within 1–3 working days after payment is received. Once your order has been dispatched, you will receive a confirmation email with tracking details (where available).
2. Delivery Timeframes
Delivery times vary depending on the product and destination. Most orders are delivered within 7–20 working days from the date of dispatch. Some products may arrive sooner, while others may take slightly longer during busy seasons or due to customs clearance.
Please note: these are estimated timeframes and are not guaranteed. Factors such as courier delays, public holidays, and customs inspections may affect delivery.
3. Multiple Shipments
If your order contains multiple items, they may be shipped separately from different warehouses to ensure the fastest possible delivery. You will receive separate tracking details for each shipment.
4. Shipping Costs
Shipping costs, if applicable, will be calculated and displayed at checkout. Occasionally, we may offer free shipping promotions, which will be clearly marked on our website.
5. Tracking Your Order
Where available, tracking details will be provided once your order has been dispatched. Tracking information may take a few days to update after dispatch.
6. Delayed or Lost Deliveries
If your order has not arrived within the estimated delivery timeframe, please contact us. We will investigate with our shipping partners and provide an update. In the rare event that a shipment is lost, we will arrange a replacement or refund.
7. Customs, Duties & Taxes
Some orders may be subject to customs inspections or import duties depending on your location. These charges are the responsibility of the customer.
8. Address Accuracy
Please ensure your shipping address is correct at the time of ordering. We are not responsible for delayed or failed deliveries due to incorrect or incomplete address details provided by the customer.
We may update this Shipping & Delivery Policy from time to time. Please review it periodically for the latest information.